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Available for Work

Dony Cahya Firmansyah

Dony Cahya Firmansyah

Senior Analyst and Marketing

Senior Analyst and Marketing

Overview

Marketing Management graduate with a strong background in administration, customer service, sales, and operational support, currently based in Malang. Experienced in handling front office operations, administrative coordination, digital marketing, and customer relations across hospitality, retail, and business environments.

I enjoy managing communication, organizing operational workflows, and supporting teams to deliver efficient and professional services. With experience in customer-facing and administrative roles, I work well in dynamic environments, adapt quickly to new challenges, and consistently maintain strong attention to detail, teamwork, and problem-solving skills.

Experience

Royal Hotel and Villa Batu

Senior Front Desk Agent

From handling guest check-ins and reservations through daily front office operations, I provide professional customer service while maintaining smooth communication between departments. My experience allows me to work efficiently in fast-paced hospitality environments while ensuring guest satisfaction and operational excellence.

Oktober 2025 - Now

Malang, ID

Royal Hotel and Villa Batu

Senior Front Desk Agent

From handling guest check-ins and reservations through daily front office operations, I provide professional customer service while maintaining smooth communication between departments. My experience allows me to work efficiently in fast-paced hospitality environments while ensuring guest satisfaction and operational excellence.

Oktober 2025 - Now

Malang, ID

UFO Elektronika Malang

Sales Marketing

Supported offline and digital sales activities by managing promotional campaigns, product marketing, and customer engagement. Worked closely with the sales team to improve product visibility and support business growth through digital marketing strategies.

July 2024 - Januari 2025

Malang, ID

UFO Elektronika Malang

Sales Marketing

Supported offline and digital sales activities by managing promotional campaigns, product marketing, and customer engagement. Worked closely with the sales team to improve product visibility and support business growth through digital marketing strategies.

July 2024 - Januari 2025

Malang, ID

Sixcalls

Community Manager & Data Research Analyst

Handled community engagement, market research, and content development related to digital assets and crypto market trends. Combined analytical thinking with communication skills to support audience growth and market insight reporting.

Jan 2024 - Now

Jakarta, ID

Sixcalls

Community Manager & Data Research Analyst

Handled community engagement, market research, and content development related to digital assets and crypto market trends. Combined analytical thinking with communication skills to support audience growth and market insight reporting.

Jan 2024 - Now

Jakarta, ID

Cahaya Collections

Administration

Managed administrative operations, maintained company records and documentation, processed sales and inventory data, coordinated with internal teams, and ensured accurate reporting to support daily business activities and operational efficiency.

Jan 2020 - Agustus 2022

Pasuruan, ID

Cahaya Collections

Administration

Managed administrative operations, maintained company records and documentation, processed sales and inventory data, coordinated with internal teams, and ensured accurate reporting to support daily business activities and operational efficiency.

Jan 2020 - Agustus 2022

Pasuruan, ID

Education

Politeknik Negeri Malang

Bachelor of Applied Marketing Management

Studied Applied Marketing Management with a focus on customer relationship management, business strategy, digital marketing, and operational management. Developed strong communication, analytical, and administrative skills through academic projects and organizational activities.

September 2021 - June 2025

Malang, ID

Politeknik Negeri Malang

Bachelor of Applied Marketing Management

Studied Applied Marketing Management with a focus on customer relationship management, business strategy, digital marketing, and operational management. Developed strong communication, analytical, and administrative skills through academic projects and organizational activities.

September 2021 - June 2025

Malang, ID

Universitas Negeri Malang

Public Speaking Program

Completed a public speaking development program focused on communication skills, presentation techniques, confidence building, and professional interpersonal communication.

September 2020 - Agustus 2021

Malang, ID

Universitas Negeri Malang

Public Speaking Program

Completed a public speaking development program focused on communication skills, presentation techniques, confidence building, and professional interpersonal communication.

September 2020 - Agustus 2021

Malang, ID

Sma Negeri 1 Bangil

Mathematics and Natural Sciences (MIPA)

Completed senior high school education with a focus on Mathematics and Natural Sciences, developing analytical thinking, problem-solving skills, and a strong academic foundation in science-related subjects.

Agustus 2017 - Maret 2020

Pasuruan, ID

Sma Negeri 1 Bangil

Mathematics and Natural Sciences (MIPA)

Completed senior high school education with a focus on Mathematics and Natural Sciences, developing analytical thinking, problem-solving skills, and a strong academic foundation in science-related subjects.

Agustus 2017 - Maret 2020

Pasuruan, ID

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